Shipping policy

LOCAL PICKUP

In-store pickup is available Monday - Friday  9 AM - 6 pm, and Saturday 9 AM-12 PM.  An email will be sent when your order is ready for pickup.   In addition, a phone call will be made to inform you that your order is ready for pickup.  

 

Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order and pre-authorized your credit/debit card for the purchase.

 

Order Shipment:
If your order is in stock and we process the charges to your credit card, it will be shipped within one or two business days from the date of your order.  We will send you tracking information within 48 hours of your order to the e-mail address you provide when checking out.  If you do not receive tracking information from us, feel free to follow up with us at tactic.colombiantreasures@gmail.com

 

Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage or find the product tampered with, you should make note of it while signing for delivery.  In case if the item(s) do arrive damaged, please click a photograph and send it to tactic.colombiantreasures@gmail.com, and you will get the product replaced.

 

Cancellations & Refunds:
We deliver the products based on orders. Since it's eatables, we won't honor cancellation once the order is made.
We can be doing the refund for the following only :
when the product is found defective, damaged, or tampered with,
the product not delivered on 7 working days within Florida and 10 working days for other states, as per your request either the money or product will be replaced. 

 

Please do not enter a PO Box address at checkout unless you are able to choose a USPS Mail option for shipping. Orders shipped via UPS  to a PO Box will be rejected and not delivered, and you will be responsible for return fees as well as the original shipping cost. We will not be able to refund any perishable goods returned due to being sent to a PO Box with the incorrect service.

 

Please check to verify that you have supplied the correct address at checkout, or, via your email confirmation that is sent after your order is placed. We are not responsible for orders that are sent to incorrect addresses or old locations that you no longer are at, so please verify your shipping info to ensure proper delivery. If you choose to store a default shipping address for faster checkout, you will be responsible for ensuring that this address is updated if you no longer need to ship to that location. You will always see your billing and shipping address at checkout, so please take a moment to view both and ensure they are current and correct to avoid your order being delivered to an old address where you cannot receive it. If an order is delivered to an old address that has not been updated, please let us know immediately and we will contact the shipper to see if it can be recovered. Many times, such orders are taken by other people and cannot be recovered, and we are unable to refund any such lost shipments in this circumstance. We can only re-ship such orders at the full cost of replacement for the necessary charges for items and shipping.

If an order is returned to us due to being sent to an incorrect location, we will only be able to re-ship if you are willing to pay shipping costs for the 2nd time. If you do not wish to pay double shipping due to a problem with an initial delivery to an incorrect address, then your order will be restocked and refunded for all items received back which can be re-sold, which excludes any cold items that are perishable.

 

Note : 
Please keep your contact number reachable to the local courier.
Make sure either you or any other known person available at the shipping address.

Always enter the correct shipping address with landmarks